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100-140題庫 & 100-140考試內容

此外，這些KaoGuTi 100-140考試題庫的部分內容現在是免費的：https://drive.google.com/open?id=1cLaH3n0UDsJyUUYZUT9ZRvp4OLmT-AEC

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Cisco 100-140 考試大綱：

主題
簡介

主題 1

Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

主題 2

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

主題 3

IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

主題 4

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

>> 100-140題庫 <<

Cisco 100-140考試內容，100-140測試

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最新的 CCST 100-140 免費考試真題 (Q122-Q127):

問題 #122
A technician receives a report that a user's wired mouse is not moving the cursor despite being connected.
What is the first thing the technician should check?

A. Update the mouse drivers
B. Ensure the mouse cable is securely connected to the USB port
C. Change the computer's display settings
D. Replace the mouse with a wireless model

答案：B

解題說明：
Correct Answer. B. Ensure the mouse cable is securely connected to the USB port The most common and easiest issue to fix with wired peripherals like a mouse is to check if the connection to the computer is secure. A loose or partially connected cable can prevent the mouse from functioning properly.
Option A is incorrect. Replacing a wired mouse with a wireless one is unnecessary without first checking simpler issues.
Option C is incorrect. Updating drivers is a potential solution but only necessary if there are signs of device recognition without proper functionality.
Option D is incorrect. Display settings do not affect the functionality of a mouse.

問題 #123
A user's workstation fails to complete Windows updates, continuously looping on the "Configuring updates" screen.
What is the most effective first step to troubleshoot this issue?

A. Clear the Windows Update download cache
B. Manually download and install the updates
C. Run the Windows Update Troubleshooter
D. Disconnect the workstation from the network

答案：C

解題說明：
The Windows Update Troubleshooter is designed to automatically diagnose and fix common problems with Windows Update, which can resolve issues related to updates not installing correctly.
Option B is incorrect as it might be a valid step but it is more technical and not the first step before using built-in troubleshooting tools Option C is incorrect because disconnecting from the network will not solve issues related to updates that have already been downloaded and are being configured Option D is incorrect because manually installing updates does not address potential underlying problems with the update process itself and is more complex for most users

問題 #124
During an incident where network downtime was caused by a configuration error, how should the IT support technician document the troubleshooting steps taken to resolve the issue?

A. Include only the resolution and exclude all prior testing steps to simplify the record
B. Record only the successful test to streamline future troubleshooting
C. Focus on the implications of the downtime rather than the steps to resolve it
D. Document every test performed, even if it did not lead directly to a solution

答案：D

解題說明：
Documenting every test, including those that did not directly lead to the resolution, provides a full picture of the troubleshooting process. This thoroughness is crucial for understanding what does not work and why, which is as important as knowing what does work.
Option A is incorrect because excluding testing steps omits valuable information about the troubleshooting process.
Option C is incorrect because recording only the successful test fails to provide a complete understanding of the problem-solving approach.
Option D is incorrect as focusing primarily on the implications does not help in actual troubleshooting or future problem-solving.

問題 #125
A user is unable to access certain network resources which they previously had access to. You suspect an issue with their account permissions.
Which Active Directory feature should you check first to resolve this issue?

A. User's group membership
B. User's login script
C. User's password expiration
D. User's account status

答案：A

解題說明：
Correct Answer. C. User's group membership Group membership in Active Directory often controls access to network resources through group policies. If a user suddenly loses access, it is essential to verify if there have been any changes to their group memberships which might affect their permissions.
Option A is incorrect because the login script primarily automates the launch of programs and mapping network drives at login, rather than directly controlling access permissions.
Option B is incorrect because while the account status (enabled or disabled) affects access, the scenario suggests the user can log in but lacks specific permissions, pointing more towards group-related issues.
Option D is incorrect because password expiration would prevent the user from logging in at all, rather than affecting access to specific resources.

問題 #126
What is an essential step to take after implementing a solution to an IT problem, but before considering the problem as resolved?

A. Monitor the solution's effectiveness and make adjustments if necessary
B. Revert all changes if any employee complains
C. Ignore feedback and proceed with additional unrelated changes
D. Skip documentation to save time

答案：A

解題說明：
Correct Answer. C. Monitor the solution's effectiveness and make adjustments if necessary Monitoring the solution after implementation ensures that it effectively resolves the problem and performs as expected. This step is crucial for making any necessary adjustments based on actual outcomes and feedback, ensuring a long-term resolution.
Option A is incorrect as ignoring feedback can lead to unresolved issues and potential failures in the solution.
Option B is incorrect because reverting all changes based on a single complaint is impractical without thorough evaluation.
Option D is incorrect as documentation is vital for future reference and continuous improvement, not something that should be skipped.

問題 #127
......

人們相信需要一個標準化的、多國的、令人信服的考試來驗證個人在 Cisco上技能的等級。同時，這個考試必須有利於公司雇用 Cisco 方面專業人才。為了實現這壹目的，Cisco 專家機構聯合多方力量設計和完善了 100-140 認證考試。Cisco 專家機構通過全球的發展使之成為一個倍受公認和廣泛認可的 100-140 認證考試體系。用戶應該可以自由選擇，在認證 Cisco 最高級工程師這壹關鍵領域不應固定於一個廠商。

100-140考試內容: https://www.kaoguti.com/100-140_exam-pdf.html

從Google Drive中免費下載最新的KaoGuTi 100-140 PDF版考試題庫：https://drive.google.com/open?id=1cLaH3n0UDsJyUUYZUT9ZRvp4OLmT-AEC

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